Thoughts on building better customer relationships, the future of AI in support, and how to scale your team without the stress.
Product02A deep dive into knowledge base optimization and how to ensure your AI provides the best possible answers to your customers.
Insights03Queues create anxiety for customers and burnout for agents. We explore the data behind the synchronous support trap.
Engineering04How we built a WebSocket pipeline that handles thousands of concurrent connections with sub-millisecond latency using Rust and Tokio.
Company05We are thrilled to announce our seed round led by Gradient Ventures. Here is what it means for the product and our roadmap.
Strategy06CSAT and response time only tell half the story. Learn which metrics actually correlate with retention and expansion revenue.
Product07Smart Snippets bring context-aware saved replies to your inbox. Personalize responses at scale without losing your voice.
Insights08We analyzed our first 10k AI-handled conversations to understand where automation shines and where humans are irreplaceable.
