Features

Everything your support team needs, without the queue

AckReply combines an AI support agent, shared inbox, handoff controls, and customer history so customers get answers fast and your team keeps the full context.

Build Your Agent

AI answers the repetitive work

Train an agent on your site, docs, and support knowledge. It responds instantly to common customer questions and stays available around the clock.

  • Instant responses from your knowledge base
  • Safe escalation for uncertain answers
  • Conversation memory across sessions

Humans take over when it matters

Your team can pause AI, reply directly, assign conversations, and resume automation when the customer is back on track.

  • Shared team inbox
  • Manual takeover and resume controls
  • Customer context in one place

Deploy anywhere

Add the widget with one script tag. It works on modern frontends, ecommerce stores, marketing sites, and plain HTML pages.